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The role entails active monitoring, maintenance and incident support of Sinara software applications for our clients operationally beyond standard business hours.
Additionally, the role involves analysing, prioritising, and resolving customer support incidents, which may be for cloud-hosted or on-premise client applications. These incidents could relate to applications, data, or systems.
Another facet of the role will be involvement in some of the department’s large-scope projects, for example building internal environments with Kubernetes or implementing AWS security configurations.
Primary duties include:
Systems and Application Management:
Incident Management:
Additional responsibilities encompass:
The work is often technically demanding and requires an imaginative thought process. You will collaborate with Sinara’s own software development teams.
Demonstrating a solid general knowledge of IT concepts (Windows, Linux, networking, VMs, databases) along with a good understanding of AWS deployments, and administration of containerisation tools and orchestration platforms is essential.
Experience in working during out-of-business hours shifts, focusing on maintaining cloud-hosted environments and software applications.
It would be beneficial to have knowledge in:
To excel in this role, we seek engineers who possess a passion for tackling diverse and complex IT challenges. They should have the aptitude and dedication to rapidly acquire new technical abilities and assimilate fresh domain knowledge as necessary. Our operations are within the financial sector but prior experience in this field is not mandatory.
Ideal candidates are naturally curious, collaborative team players, and problem solvers. They are self-driven, capable of independent initiative, and consistently consider the broader context and potential ramifications of the issues at hand. They take pride in their work, exhibiting exceptional attention to detail, coupled with proficient time management and organisational skills.
Sinara is a well-established London-based software house providing software development services and software products to exchanges, financial institutions and market data vendors. We combine strong technical expertise with a pragmatic, flexible approach to deliver and support business-critical IT systems. We are based just south of Tower Bridge and are well located in the thriving Bermondsey district with excellent transport links including quick and easy access to London Bridge.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, age, religion or belief, sexual orientation, or relationship status.
Please send your CV, along with a covering letter and your salary expectations to recruitment@sinara.co.uk and our recruitment team will be in touch.
Please use the following subject line for your email:
Multi-Shift Application Support Engineer
Note to Recruitment Agencies:
Sinara does not seek or acknowledge unsolicited Agency actions.
